FAQ

@ Register / Account

– Why do I need to create an account?

An account will enable you to track your current and previous orders as well as enable Gaah Exports to provide you with better customer support.

 

@ Order & Payment

– Can I order samples?

We do not provide any samples so it is up to you as the customer to purchase the select item.

– How to OEM?

If you want OEM, please contact the sales department via email: sales@gaahshawls.com

We will get touch with you as soon as possible.

– Are there any extra taxes for the custom?

No, there won’t be extra taxes for the custom. We always mark on the package that the value of the package is less than 80 USD, most of the countries won’t charge extra taxes for the value.

– What is minimum order size?

The minimum order amount is $100 and there is 20 minimum quantity that you must purchase for each style.

– How can I change or cancel my order?

Please contact us via email as soon as possible to either add or remove an item from your order, or if you wish to simply cancel your order. Please be advised that once an order is being packed we are no longer able to modify your order.

– Has my order shipped?

As soon as your order is shipped, you will receive a shipping confirmation email. This will include a tracking number to help you track your shipment.

– Why is my order on pending?

If your order status is pending this means that your order is being processed at the moment. Just in case there may be a problem, please make sure to enter your correct billing address as shown on your credit card statement along with the correct credit card number, expiration date and the cvv number in order for your items to be processed in a timely fashion.

– How can I track my order?

Confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number and estimated delivery date in the e-mail. You can always check your order status in the “My Accounts” section on our website which is updated throughout the day.

EMS     http://www.ems.com.cn/english.html

FedEx  http://www.fedex.com/

DHL     http://www.dhl.com/

UPS     http://www.ups.com/

– When will my backorder arrive?

If you order an item that is backordered, you will be notified when a backorder will arrive in our warehouse. If your item is currently backordered, we will ship it as soon as it is in stock. You will receive a shipment confirmation email when your item(s) ship. Your credit card will not be charged for items until they ship.

– What if an item is missing from my shipment?

Check the packing slip that was included with your order. In order to fill your order quickly and efficiently with items in stock we may have split your order into multiple shipments we would indicate on your packing slip.

– I need a copy of my receipt/invoice.

You can view previous orders and charges by logging into your account.

– How do I use a coupon?

Shop as you normally would. When you are ready to check out, click on the Check Out link. Under Payment Information you will see the following text: “Discount Coupons Redemption Code” with a bank field next to it. Enter your coupon code into the blank field and then click CONTINUE to receive your coupon benefits and complete your order.

 

@ Shipping & Return

– When will my order ship?

Items that are in stock will ship within 24hours after you place your order. (We do not ship Saturdays, Sundays, or holidays), however some custom orders might take 48hours to process. If there is a delay you will be contacted immediately.

– How long it will take for the shippping to my country?

Usually,it will take 3-5 business days to arrive via Express,and it will take 7-10 working days to arrive via Postal delivery.

– What countries and addresses do you ship to?

We ship orders to countried all over the worild. We currently do not ship to PO, APO, or FPO addresses. For some international